Refund Policy for LokzoPay Digital Wallet Payments Gateway

At LokzoPay, we strive to provide a seamless and secure payment experience. This Refund Policy outlines our guidelines regarding refunds for transactions made through our digital wallet payments gateway. Please review this policy carefully before initiating any refund requests.

1. Eligibility for Refunds:

   a. Unauthorized Transactions: If you notice any unauthorized transactions on your LokzoPay account, please contact our customer support immediately. We will investigate the issue and, if found to be unauthorized, refund the amount in question.

   b. Failed Transactions: In the event of a failed transaction where the payment was deducted from your account but the intended recipient did not receive the funds, we will initiate a refund to your LokzoPay account or the original payment method, depending on the circumstances.

2. Refund Process:

   a. Refund Request: To request a refund, you must contact our customer support and provide necessary details, including transaction information and reasons for the refund.

   b. Verification: We may require additional information or documentation to verify the refund request and ensure its validity.

   c. Refund Approval: Once your refund request is approved, we will process the refund as soon as possible. The refund amount and method may vary depending on the specific circumstances of the transaction.

3. Refund Timeframes:

   a. Timelines: Refund processing times may vary depending on factors such as the payment method used and the recipient's financial institution. We will make every effort to process refunds promptly.

   b. Communication: We will keep you informed of the refund status and provide any necessary updates throughout the refund process.

4. Non-Refundable Transactions:

   Certain transactions may not be eligible for refunds, including but not limited to:

   a. Transactions that have already been successfully completed and received by the intended recipient.

   b. Transactions that are subject to applicable laws, regulations, or contractual obligations that prevent refunds.

   c. Transactions that involve purchases of goods or services from third-party merchants. In such cases, please refer to the merchant's refund policy.

5. Contact Us:

   If you have any questions, concerns, or inquiries regarding our Refund Policy or require assistance with a refund request, please reach out to our customer support using the contact details provided on our website.

Please note that this Refund Policy is subject to LokzoPay's Terms and Conditions and may be updated from time to time.